Updating a Work Order Status on Mobile

1. Why Updating Status Matters

Status is how everyone tracking this Work Order — your manager, the facilities coordinator, the store that reported the issue — knows where things stand. A Work Order sitting at Open two days after you started the repair doesn't tell anyone anything useful. Keeping status current keeps the board accurate and prevents unnecessary follow-up calls. 

2. How to Update Status on Mobile

• Open → you're starting: change to In Progress
• In Progress → you're waiting on a part or vendor: change to On Hold
• In Progress / On Hold → work is done: change to Completed

Add a comment explaining the status change — especially when moving to On Hold or Completed Save 

3. Adding a Comment When You Update

When you update status, always add a comment. Good comments give context:

Moving to On Hold: "Waiting for replacement compressor belt — ETA Thursday from supplier"

Moving to Completed: "Replaced seal on walk-in door. Door now closing flush. Tested three times — no gap. Photos attached."

A Work Order with a status and a clear comment is a useful maintenance record. One with just a status change is just a number.

Attaching Completion Photos

When marking a Work Order Completed, attach a photo showing the resolved condition. Same principle as checklist photos — a clear, close image of the repaired or restored item. This becomes part of the asset's permanent work history.