Submitting a Maintenance Request / Work Order Request from Mobile

1. What a Work Request Is

A Work Request is how you report a maintenance or facilities issue from your device. You describe the problem, attach a photo if you have one, and submit. The request goes to a coordinator or is automatically routed to the right team.

You don't need facilities access to submit a Work Request — it's the front-door way for anyone to report something that needs fixing. 

2. How to Submit a Work Request on Mobile

Method 1 — From the + Button:

1. Tap the + button (visible on the home screen or Work tab)
2. Select Create Work Request from the options (you may also see Create Task and Create Work Order)
3. Fill in the form:
   • Title — describe the issue clearly: "Walk-in cooler not cooling — kitchen"
   • Description — add details: where exactly, when it started, any relevant context
   • Category — select the issue type (HVAC, Plumbing, Equipment, etc.) if available
   • Location — confirm or select which store this is for
   • Priority — select urgency if available (Low, Medium, High, Critical)
   • Photos — tap to add a photo of the issue (highly recommended — helps the maintenance team understand what they're walking into)
4. Tap Submit

The request is sent immediately. You'll see a confirmation.

Method 2 — From a QR Code: If a QR code is posted on or near equipment, scan it with the Xenia app. The Work Request form opens pre-filled with the asset and location — you just describe the issue and submit. (See the QR Code article for full details.)

3. After You Submit

Your Work Request lands in a coordinator's inbox or is automatically routed based on category and priority. You can track the status from the Work tab — look for the request in your Work Orders list to see whether it's Pending, Accepted, In Progress, or Completed.