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Can a Task Be Reopened After It's Been Marked Complete?

Ayesha
Ayesha
This article explains how to handle completed tasks and manage submission responses effectively. You will learn how to edit submissions and resubmit templates when needed.

1. Understand Task Completion Limits

The Answer

Completed tasks cannot be reopened or re-submitted through the standard workflow. The submission record is permanent.

If the data was incorrect and needs correcting: Admins with the appropriate template-level "Can Edit Submission" permission can edit the responses in a completed submission. Operations → Templates → Submissions → open the specific submission → Edit responses.

If a new submission is needed: If submission mode allows ad hoc submissions, the employee can submit the template again as a fresh submission. The admin can note in the original submission that it was superseded.

If it was accidentally marked complete: There is no undo. Options: edit the submission if the data is wrong, or create a manual one-off task and document the correction in the task notes.

This article explains how to manage completed tasks by editing submission responses or resubmitting templates as new entries when necessary. For more information, see related articles on template permissions and submission management.


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