Why Did My Project Generate at the Wrong Time?

1. Identify Time Zone Issues

The Causes — In Order

Cause 1 — Location timezone is wrong or blank: Settings → Locations → find the store → timezone field. If blank, incorrectly set to UTC, or wrong for that store's geography, fix it. This is the most common cause of a time offset. Future tasks generate correctly after the fix.

Cause 2 — User timezone blank (user-based projects): If the project is user-based and a user has no timezone set, Xenia falls back to the workspace timezone — or in some edge cases, UTC. Settings → Users → the user → confirm their timezone is set.

Cause 3 — Project was recently edited: There's a known behavior where editing a project's name or other settings can cause start/due times to shift in some configurations. After an edit, open the project and verify the times still show your intended values. If they've shifted, correct them and save.

Consistent ~5-hour offset: This typically indicates UTC vs. Eastern Time (or similar) mismatch. A location defaulted to UTC instead of Eastern. Fix the timezone and the offset resolves for future tasks.