1. Diagnostic Checklist — In Order
Diagnostic Checklist — In Order
1. Is the project active (not paused)? Operations → Projects → look for a paused status indicator. If paused, reactivate.
2. Is today's day of week selected? Open the project → cadence → confirm today's day is checked. If it's Monday and weekends are deselected but Sunday was accidentally left off — no task.
3. Has the project start date passed? Projects with a future start date don't generate until that date. Check the configured start date.
4. Are there locations assigned? Operations → Projects → Schedules tab → confirm locations are listed. A project with no locations generates nothing.
5. Is the template published? Unpublished templates cannot generate tasks. Operations → Templates → confirm the template is Published.
6. Timezone issue? If tasks appeared but at an unexpected time, see the timing article below. If no tasks at all, confirm each location has a timezone set in Settings → Locations.
Need Help?
Reach out to our Support Team at Support@xenia.team
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