How to Send a Diagnostics Report to the Xenia Team from a Mobile/Tablet Device

When you experience a crash, sync issue, or unexpected behavior in the Xenia mobile or tablet app, the Debug Panel lets you send a diagnostics report directly to the Xenia team with one tap. Here's exactly how to find it and use it.

Step-by-Step: How to Send a Diagnostics Report

Step 1 — Open your profile menu

From anywhere in the app, tap your profile icon or initials in the top left corner of the screen. A side menu opens.

Step 2 — Scroll to the bottom of the menu

Scroll past the main menu options (My Tasks, My Draft Submissions, Notification Settings, Kiosk Mode, Invite User, Log Out) all the way to the bottom. You'll see a small section with:

• Diagnostic Tools
• Terms of Service
• Privacy Policy
• Mobile App Version (shows your current version number, e.g., v14.0.4)

Tap Diagnostic Tools.

Step 3 — The Debug Panel opens

You'll land on the Debug Panel screen. At the top you'll see a yellow warning banner:

"Advanced diagnostics and repair tools. Clearing storage may log you out or cause data loss. Don't delete anything unless you know what's doing or have been asked to by support."

Below that you'll see:

• A green "Connected" indicator confirming the device is online
• A large purple "Send diagnostic report" button
• Queue information (Media uploads, Write outbox, Local submissions)
• MMKV Storage details (App Storage, API Cache)
• An Event log showing recent app activity and any errors

Step 4 — Tap "Send diagnostic report"

Tap the purple Send diagnostic report button. The button changes to show a "Sending…" spinner while the report is being transmitted. The report sends automatically to the Xenia support team — no email or additional steps needed on your end.

That's it. Once the spinner completes, the report has been received by the team.

What the Debug Panel Also Shows

While you're in the Debug Panel, you can see useful diagnostic information that may help when describing your issue to support:

Event log: A timestamped list of recent app activity. Errors show in red (ERR), warnings in orange (WRN), and general info in grey (INF). If you're experiencing sync errors, you may see entries like SUBMISSION_SYNC_ITEMS_FAILED — this is exactly the kind of detail the Xenia team needs.

Local submissions: Shows how many submissions are stored on the device. If a checklist isn't syncing, this number will tell you how many are sitting locally waiting to upload.

Connected status: The green dot confirms the device is online. If this shows disconnected, resolve the connection issue before attempting to send the report.

Do not clear any storage unless the Xenia support team has specifically asked you to. The red trash icons next to storage items are for support-guided troubleshooting only.

When to Send a Diagnostics Report

• The app crashes mid-checklist
• A submission isn't syncing to the server
• The app is behaving unexpectedly and you can't identify why
• The Xenia support team has asked you to send one

After Sending — What to Tell Support

After sending the report, contact the Xenia support team and let them know:

• Your account email
• Your workspace name
• What you were doing when the issue occurred — which template, which step, what happened
• Approximately when it happened (the Event log timestamps will help the team match your report)
• Your device model if known

Email: support@xenia.team

Important: Do Not Delete Storage Unless Instructed

The Debug Panel includes storage management tools with red delete icons. These are for advanced troubleshooting only and should never be used unless the Xenia support team has explicitly asked you to. Clearing storage can log you out or cause data loss.