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I Reassigned a Role — Why Does the User Still See the Same Things?

Ayesha
Ayesha
This article explains how role changes take effect immediately in the application. You will learn how to confirm the change and troubleshoot common issues to ensure the update is applied correctly.

1. The Fix

Role changes take effect immediately on the server. The user's current session may be showing cached data.

  1. Confirm the change saved — Settings → Users → their profile → verify the role shown is the new one
  2. Ask them to fully close and reopen the Xenia app (force-close on mobile, not just background it)
  3. On web: log out and back in, or hard refresh (Ctrl+F5 on Windows / Cmd+Shift+R on Mac)

If after a full restart the old view persists: check whether they're logged into a different account or workspace entirely.

Important: Changing a role doesn't automatically update location membership. If the role change was meant to reduce access, you may need to remove location memberships separately.  

This article explains how to confirm and troubleshoot immediate role changes in the app, including verifying the update in user settings and ensuring the app is fully restarted. For more information, see related user management articles.


Need Help?
Reach out to our Support Team at Support@xenia.team 

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