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Why Is a User Seeing All Locations When They Should Only See One?

Ayesha
Ayesha
This article explains how to resolve issues where users see all locations instead of just their assigned ones. You'll learn how to check role settings, location memberships, and permissions to control data visibility effectively.

1. The Three Causes — Check in This Order

Cause 1 — Role has workspace-wide task visibility: Settings → Roles → their role → check the task visibility level. "View All Tasks" gives workspace-wide visibility regardless of membership. Switch to "View Own Tasks" or "Own + Location" as appropriate.

Cause 2 — Location membership is too broad: Settings → Users → their profile → Location Membership. If they have many stores listed, or "All Locations" enabled, they see data from all of them. Remove the locations they shouldn't access.

Cause 3 — "Manage Admins" permission is on: This permission also controls whether a user has "All Locations" access. If it's on for a non-admin role, it may be granting broader location visibility than intended. Settings → Roles → their role → find "Manage Admins" → turn off. 

This article guided you through verifying role task visibility, location membership, and admin permissions to ensure users see only their appropriate locations. For more details, refer to related user management and role configuration articles.


Need Help?
Reach out to our Support Team at Support@xenia.team 

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