How to Use Xenia's Quality Assurance Tools to Standardize Procedures and Maintain High Standards

At Xenia, we understand the importance of maintaining high-quality service and safety standards in the hotel industry. That's why we've developed our Quality Assurance tools to help streamline your operations and maintain consistency across your hotel. In this guide, we'll show you how to use Xenia's Quality Assurance tools to standardize procedures and maintain high standards.

Step 1: Create a Quality Assurance Checklist

First, navigate to the Checklist Builder within Xenia. Here, you can create a new checklist or edit an existing one. For Quality Assurance, we recommend creating a checklist for procedures that need to be done daily or weekly. For example, you might create a checklist for room cleaning procedures, health and safety protocols, or food handling procedures.

Step 2: Customize the Checklist

Next, customize the checklist to your specific hotel's needs. Add tasks that are relevant to your hotel's daily operations, and assign them to specific team members. You can also attach photos, videos, and files to each task to provide additional information.

Step 3: Assign and Monitor Tasks

Once you've customized the checklist, you can assign tasks to specific team members within Xenia. The assigned team member will receive a notification on their mobile device, and they can mark the task as completed once they finish it. You can monitor the progress of each task in real-time within Xenia.

Step 4: Review Completed Tasks and Provide Feedback

After each task is completed, you can review the task and provide feedback to the team member who completed it. This feedback can be used to provide additional training or to reinforce the importance of following procedures.

Using Xenia's Quality Assurance tools can help your hotel maintain high standards and consistency across your operations. By creating custom checklists, assigning tasks to team members, and monitoring progress in real-time, you can ensure that your hotel is providing exceptional service and maintaining safety standards.